Terms of Service

1. Acceptance of terms

These Terms of Service govern your access to and use of all services, platforms, and applications operated by InTellMe ("we," "us," or "our"). By accessing or using any of our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

Individual products may publish additional, product-specific terms. Where they do, those terms supplement — and do not replace — these Terms.

InTellMe is the trade name of a sole proprietorship owned and operated by Michael Brandon Lane in Johnson City, Tennessee. Where these Terms say "we," "us," or "InTellMe," they mean that individual.

2. Eligibility

You must be at least 13 years of age to use our services. If you are under 18, you must have permission from a parent or legal guardian. By using our services, you represent and warrant that you meet these requirements.

3. Accounts and security

3.1 Account creation

To access certain features you may need an account. You agree to provide accurate, current, and complete information; to maintain and promptly update it; to keep your credentials secure; to accept responsibility for all activity under your account; and to notify us immediately of any unauthorized use.

3.2 Account security

You are solely responsible for the confidentiality of your credentials. We are not liable for loss or damage arising from your failure to protect them.

4. Service-specific terms

4.1 AI-assisted output

Several of our services generate, summarize, score, or recommend using automated and AI-assisted methods. That output is provided for informational purposes and is not professional advice — legal, medical, nutritional, financial, or otherwise. You are responsible for reviewing output before relying on it, and for consulting a qualified professional where the decision warrants one.

4.2 Analysis of third-party systems

Where a service inspects, scans, or analyses a website, document, or system you submit, you represent that you are authorized to submit it. You agree not to use our services to scan or analyse property you do not control, or to conduct any malicious activity.

4.3 Content you submit

You are responsible for the accuracy and legality of any content you upload, and for ensuring your use complies with applicable law, including data protection requirements such as the GDPR and CCPA where they apply.

4.4 Orders for goods

Orders for physical or made-to-order goods are subject to acceptance and availability. Pricing, product descriptions, and availability may change without notice. Made-to-order items may not be eligible for return or refund once production has begun. See the Refund and Return Policy.

5. Acceptable use

You agree not to use our services to:

• Violate any applicable law, regulation, or third-party right
• Transmit harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems or networks
• Upload viruses, malware, or other malicious code
• Collect or harvest information about other users without their consent
• Make automated use of our services without our express written permission
• Use our services for a commercial purpose without our authorization
• Reverse engineer, decompile, or disassemble any portion of our services

6. Intellectual property

6.1 Our intellectual property

All content, features, and functionality of our services — including text, graphics, logos, icons, images, audio, video, data compilations, software, and their compilation — are the exclusive property of InTellMe and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your content

You retain ownership of any content you submit, upload, or display ("User Content"). By submitting User Content you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with providing and improving our services.

6.3 Feedback

Any feedback, comments, or suggestions you provide may be used by us without obligation to you.

7. Payment and subscriptions

7.1 Paid services

Certain features require payment. You agree to provide accurate and complete billing information and to pay all fees as described at the time of purchase.

7.2 Subscriptions and automatic renewal

Some services are offered on a subscription basis. Before you are charged, we show you the price, the billing interval, the fact that the subscription renews automatically until you cancel, and the renewal price if it differs from any introductory price. You consent to those automatic-renewal terms specifically, and we send you an acknowledgment you can keep.

You can cancel online, at any time, from inside your account, in no more steps than it took to subscribe. We do not require a phone call, an email, or a retention conversation. Cancellation takes effect at the end of the current paid period and we confirm it on screen and by email.

We notify you in advance of a price change, before a free trial longer than 31 days converts to a paid plan, and before a term of a year or longer renews.

7.3 Pricing changes

We may modify pricing at any time. Price changes are communicated in advance and take effect at the start of your next billing cycle.

7.4 Refunds

Refunds are governed by our Refund and Return Policy. Where a service publishes its own refund terms, those terms control for that service.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Third-party services and links

Our services may link to third-party websites, applications, or services we do not control. We are not responsible for their content, privacy policies, or practices, and are not liable for any damage or loss caused by your use of them.

10. Availability and modifications

10.1 Availability

We aim to provide reliable and continuous service, but we do not guarantee that our services will be uninterrupted, timely, secure, or error-free.

10.2 Modifications

We may modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and are not liable to you or any third party for doing so.

11. Termination

11.1 By you

You may terminate your account at any time by contacting us or using the account closure features in your account settings.

11.2 By us

We may suspend or terminate your account and access at any time, with or without notice, including for violation of these Terms; fraudulent, abusive, or illegal activity; extended inactivity; or at our discretion.

11.3 Effect

On termination, your right to use our services ceases immediately and we may delete your account and associated data. Provisions that by their nature should survive termination do survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

12. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that our services will meet your requirements; that they will be uninterrupted, timely, secure, or error-free; that results obtained will be accurate or reliable; or that errors will be corrected. You assume all responsibility and risk for your use of our services.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INTELLME, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) OUR SERVICES; ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OUR SERVICES; ANY CONTENT OBTAINED FROM OUR SERVICES; OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

14. Indemnification

You agree to indemnify, defend, and hold harmless InTellMe and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, your violation of the rights of another person or entity, or your User Content.

15. Dispute resolution

15.1 Informal resolution

If you have a dispute with us, you agree to first contact legal@intellmeai.com and attempt to resolve it informally.

15.2 Courts

If a dispute cannot be resolved informally, it shall be brought in the state or federal courts located in Washington County, Tennessee, and you and we each consent to the personal jurisdiction of those courts. There is no mandatory arbitration clause in these Terms.

15.3 Small claims

Either of us may bring an individual claim in a small-claims court of competent jurisdiction instead, and nothing in this section prevents that.

16. Governing law

These Terms are governed by the laws of the United States and of the State of Tennessee, without regard to conflict-of-law provisions. Venue is as set out in Section 15.2.

17. Export controls

You agree to comply with all applicable export and re-export control laws. You shall not export, re-export, or transfer any software or technology obtained through our services except in compliance with applicable law.

18. Entire agreement

These Terms, together with our Privacy Policy and any additional terms specific to individual services, constitute the entire agreement between you and InTellMe regarding our services, and supersede all prior agreements and understandings.

19. Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

20. Waiver

Our failure to enforce any right or provision is not a waiver of it. A waiver is effective only if in writing and signed by an authorized representative of InTellMe.

21. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign or transfer them to any third party without restriction.

22. Changes to these terms

We may modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website before the effective date. Continued use after the effective date constitutes acceptance of the revised Terms.

23. Jurisdiction-specific provisions

23.1 European Union users

If you are located in the European Union, you have rights under the GDPR in addition to these Terms. See our Privacy Policy.

23.2 California users

California Civil Code Section 1789.3 requires certain businesses to inform California consumers of their rights. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

23.3 Accessibility

Our accessibility target, known gaps, and the address for accommodation requests are set out in our Accessibility statement.

24. Contact

• Legal: legal@intellmeai.com
• General: info@intellmeai.com

25. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

InTellMe · 326 Delaware Street, Johnson City, TN 37604, United States · (747) 322-1977 · info@intellmeai.com