Refund and Return Policy

1. General policy

All purchases made through InTellMe and its services are final and non-refundable, except as required by applicable law or as set out below. By completing a purchase or subscribing to any of our services, you acknowledge that all fees are non-refundable.

Where an individual service publishes its own refund terms at the point of sale, those terms control for that service.

2. Digital services and subscriptions

2.1 All sales are final

Because of the nature of digital products and software-as-a-service offerings, subscription fees, one-time purchase fees, and usage-based charges are non-refundable. We do not provide refunds or credits for:

• Partial or unused subscription periods
• Subscription downgrades or tier changes
• Services that remain active but unused
• Change of mind or dissatisfaction after purchase
• Feature or functionality changes made during your subscription period

2.2 Cancellation

You may cancel a subscription at any time, online, from inside your account, in no more steps than it took to subscribe. No phone call, no email, and no retention conversation is required. billing@intellmeai.com is a fallback, not the required route.

On cancellation you will not be charged for subsequent billing periods; you retain access through the end of your current paid period; and no refund or prorated credit is issued for the remainder of that period. We confirm the cancellation on screen and by email, including the date your access ends.

We notify you in advance of any price change, before a free trial longer than 31 days converts to a paid plan, and before a term of a year or longer renews. Each notice states the product, the amount and frequency of the charge, and how to cancel.

2.3 Free trials

If a service offers a free trial, you are not charged during the trial. If you do not cancel before the trial ends, the subscription converts to a paid plan at the pricing disclosed at enrollment. Charges incurred after the trial are non-refundable.

3. Physical and made-to-order goods

3.1 Custom orders

Custom apparel and merchandise orders are made to order. Once production has begun, custom orders cannot be cancelled, returned, or refunded. Review design specifications, sizing, and order details carefully before confirming a purchase.

3.1a Shipping times

We ship within the time stated at the point of sale, or within 30 days of a properly completed order if no time is stated. If we cannot ship on time we will email you a revised shipping date and give you the option to cancel for a full refund. If we cannot give you a definite revised date, or the delay exceeds 30 days, we will cancel and refund the order automatically unless you tell us to proceed.

3.2 Defective or damaged items

If you receive a defective or damaged item, contact support@intellmeai.com within 14 days of delivery with photographs of the defect or damage. We will, at our discretion, either replace the item at no additional cost or refund the defective product. This does not apply to normal wear and tear, improper care, or customer-caused damage.

3.3 Incorrect orders

If you receive an item that does not match your order — wrong size, wrong design, wrong item — contact us within 14 days of delivery. We will arrange for the correct item to be sent, or issue a refund at our discretion.

4. Exceptions

Notwithstanding the general policy above, refunds may be provided in the following circumstances:

• Unauthorized or fraudulent charges. If your payment method was charged without your authorization, contact your financial institution immediately and notify billing@intellmeai.com.
• Service not delivered. If we are unable to provide the service you purchased because of a failure on our part, and cannot resolve it within a reasonable timeframe, you may be eligible for a refund.
• Duplicate charges. If you were charged more than once for the same service or product because of a billing error, we will refund the duplicate charge.
• Legal requirements. Where applicable law requires a refund, we comply.

5. European Union customers

If you are located in the European Union or European Economic Area, you may have a 14-day right of withdrawal for distance purchases. By accessing or using a digital service immediately on purchase, you expressly consent to immediate performance and acknowledge that you waive the right of withdrawal once the service has been fully performed or, for ongoing digital content, once performance has begun.

This waiver does not affect your right to a remedy — repair, replacement, price reduction, or refund — if a digital product or service is faulty or does not conform to what was agreed at the time of purchase.

6. California customers

For physical goods: in accordance with California Civil Code Section 1723, this policy is displayed prior to the completion of your purchase. Custom-made items are not eligible for return or refund except for defects or incorrect orders as described in Section 3.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

7. Chargebacks and disputes

This policy does not limit your right to dispute unauthorized or fraudulent charges with your payment provider. We ask that you contact billing@intellmeai.com first so we can attempt to resolve the concern directly. Filing a chargeback for a legitimate, authorized charge may result in suspension or termination of your account.

8. How to request a refund

If you believe you are entitled to a refund under this policy or applicable law, contact us with:

• Your full name and account email address
• The service or product in question
• The date and amount of the charge
• The reason for the request

Send your request to billing@intellmeai.com. We review and respond within 10 business days.

9. Changes to this policy

We may modify this policy at any time. Changes take effect on posting to this page with an updated "last updated" date. Material changes are communicated to active subscribers by email before taking effect.

10. Contact

• Billing: billing@intellmeai.com
• Support: support@intellmeai.com
• General: info@intellmeai.com

InTellMe · 326 Delaware Street, Johnson City, TN 37604, United States · (747) 322-1977 · info@intellmeai.com